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Frequently Asked Questions

How often do I need to complete CPR & First Aid training?

The provision of CPR and First Aid are practical skills. If these skills are not used regularly, your ability to perform them with confidence and capability will diminish over time.

The Australian Resuscitation Council and Safe Work Australia’s Code of Practice on first aid in the workplace recommends that:

  • CPR is refreshed every 12 months.
  • First Aid is completed every 3 years.


Refreshing your training at these recommended intervals will ensure you remain ready to respond when it matters most.

Technically, the minimum age for completing nationally recognised training is 10 years of age.

However, meeting the minimum age requirement does not automatically mean an enrolment will be accepted. It is important to ensure that the student is sufficiently mature and is capable of successfully undertaking all assessment elements prior to enrolment.

The minimum age to attend a course without an adult is 14 years of age.

There is no maximum age to attend.

For more information please call, email or submit an enquiry via our website.

Public training sessions:

  • Delivered at a public venue chosen by Heart Starters First Aid Training.
  • Bookings can be made for individual students.
  • Dates and times chosen by Heart Starters First Aid Training.
  • Available sessions are listed on the Heart Starters First Aid Training calendar. HEART STARTERS FIRST AID TRAINING

 

Onsite training sessions:

  • Training delivered at a location chosen by you – your home, workplace, sporting club or community centre.
  • Bookings can be made for small or large groups.
  • Dates and times chosen by you.
  • To make a booking or to discuss your training needs please call, email or submit an enquiry via our website.
  • USI stands for Unique Student Identifier.
  • It is a unique 10-digit reference number issued to students by the Australian Government.
  • It keeps a secure, online record of a student’s nationally recognised training.
  • All students enrolling in nationally recognised training in Australia need to provide a USI to their training provider before certification of training is issued.

For more information go to the USI website.

As part of your enrolment and training with us, we may collect and store personal information to ensure we can provide you with the best possible support and meet our legal and compliance obligations.

This information may include:

  • Contact details (such as your name, address, and phone number)
  • Unique Student Identifier (USI)
  • Information about any support services or reasonable adjustments you may require
  • Health information or disability disclosures (if relevant to your training)
  • Records of your assessments and progress

We collect this information to:

  • Provide you with a personalised learning experience
  • Ensure you have access to appropriate support services
  • Meet compliance requirements set by ASQA and government authorities
  • Ensure equitable access to training and assessment

We understand that your personal information is sensitive, and we are committed to protecting your privacy in every aspect of your learning journey. Whether you’re requesting support services, reasonable adjustments, or disclosing personal health information, we ensure that your data is handled with care and in compliance with all relevant laws and regulations.

We follow strict protocols to protect your personal information and ensure it is only used for the purpose for which it was collected. All information is stored securely, whether in physical or digital formats, and is only accessible by authorised staff members who are directly involved in your training or support.

For more information, please read and review the Student Handbook.

If attending a CPR of First Aid course, you will be required to perform certain skills that require you to kneel or lay on the floor.

We recommend that you wear:

  • Flat, closed-toe shoes that provide stability, like sneakers.
  • Casual clothing that you feel comfortable to kneel or lay down in.

We understand that things don’t always go as planned, and you may need to reschedule your training session. Please contact us as soon as you know you are unable to attend so we can discuss alternative options with you.

Refund & Cancellation Policy

  • Cancellations more than 10 days prior to the start of a course – full refund.
  • Cancellations less than 10 days prior to the start of a course – 75% refund of fees paid to cover processing costs.
  • Cancellations after a training program has commenced – no refund.
  • Transfer to another short course is possible where other dates are available at no charge.
  • Cases may be put forward where extenuating or significant personal circumstances led to the withdrawal. In these cases, a full credit toward the tuition fee in another scheduled program in lieu of a refund may be offered.

For more information, please read and review the Student Handbook.

All students are required to be on time to their training sessions. This ensures all learning and assessment activities can be undertaken as planned. We recommend that you arrive at the training venue 15 minutes prior to the scheduled start time to ensure you arrive on time. Trainers have the right to refuse entry of any student that arrives after the scheduled start time.

To ensure you are adequately prepared for training, all students are required to complete their online course work prior to their face-to-face session when undertaking the online with face-to-face assessment delivery mode.

A reminder email will be sent 5 days and 1 day prior to your course.

If you have provided a mobile number upon enrolment, an SMS reminder will be sent 1 day prior to your course.

If a student attends their face-to-face training session without having completed their pre-course work, it will be at the trainer’s discretion to decide whether the student can stay. The trainer’s decision will be based on the students previous training history and their pre-existing knowledge.

For more information, please read and review the Student Pre-Course Work Policy.